Refund policy
Our Promise
We stand behind every bottle. If TruVista isn't right for you, we'll make it right.
30-Day Return Policy
You may return unopened products within 30 days of your delivery date for a full refund of the purchase price. Bottles must be unopened, with the seal intact, in their original packaging.
How to Request a Refund
- Email us at contactus@truvistahealth.com with your order number.
- We'll confirm your return and provide the return address.
- Ship the unopened product back to us. Once we receive and inspect it, your refund will be processed within 3–5 business days. Funds typically appear on your original payment method within 5–10 business days, depending on your bank.
What's Covered
- Unopened bottles of TruVista Pure and TruVista Plus AREDS2, seal intact
- Returns initiated within 30 days of delivery
- Orders placed through truvistahealth.com
What's Not Covered
- Opened products or products with a broken seal
- Returns initiated more than 30 days after delivery
- Products purchased through third-party retailers or marketplaces (please contact your place of purchase; their return policies apply)
- Bulk or wholesale orders, which are governed by separate terms
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with a photo of the issue. We'll ship a replacement at no cost to you — no return required.
Subscriptions
Subscription orders may be canceled at any time before your next billing date through your account page or by emailing contactus@truvistahealth.com. Unopened subscription shipments may be returned under the same 30-day policy.
Refunds on Shipping
Original shipping charges are refunded when the return is due to our error (damaged, defective, or incorrect items). For all other returns, original shipping charges are non-refundable, and return shipping is the customer's responsibility.
Questions
We respond to every message within one business day.
TruVista Wellness LLC contactus@truvistahealth.com